Privacy Policy

At Journeys Tour and Travels, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request information, or use our travel and tourism services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Journeys Tour and Travels

Journeys Tour and Travels provides travel and tourism services, including domestic and international tours, holiday packages, honeymoon packages, family and group tours, Umrah travel services, transportation arrangements, accommodation bookings, and related travel assistance.

This Privacy Policy applies to information collected through our website, online forms, social media channels, email, WhatsApp, telephone, and other communication methods used to provide our services.

2. Information We Collect

Depending on the services you request, we may collect:

Full name
Phone/mobile number
Email address
Address
Date of birth or age, where required for travel arrangements
Nationality
Passport or identification details when required for travel services
Emergency contact information
Travel dates and destinations
Number of travelers
Accommodation and transportation preferences
Flight information
Visa or travel-document information
Special travel requirements
Payment and transaction information
Other information you voluntarily provide to us

We may also automatically collect certain website usage information, such as your IP address, browser type, device type, pages visited, and general interaction with our website.

3. How We Use Your Information

We may use your information to:

Respond to your inquiries and requests
Provide travel quotations and recommendations
Process and manage bookings
Arrange flights, hotels, transportation, visas, tours, and other travel services
Communicate with you regarding your booking
Process payments and transactions
Provide customer support
Send booking confirmations, invoices, and itineraries
Inform you about new packages, destinations, promotions, and special offers
Improve our website and services
Prevent fraud or unauthorized activity
Comply with applicable legal and regulatory requirements

4. Sharing Your Information

To provide the travel services you request, we may share relevant information with trusted third parties, including:

Airlines and airline service providers
Hotels and accommodation providers
Transportation companies
Tour operators and local travel partners
Visa processing agencies and relevant authorities
Travel insurance providers
Payment processors and financial institutions
Website hosting and technology providers
Government or regulatory authorities where legally required

We only intend to share information that is reasonably necessary for the relevant service or legal requirement.

Journeys Tour and Travels does not sell your personal information to third parties for their own marketing purposes.

Third-party service providers may have their own privacy policies, and we recommend reviewing them where appropriate.

5. Marketing Communications

If you provide us with your phone number, email address, or other contact information, we may contact you regarding your inquiries, bookings, travel updates, new packages, promotional offers, and special discounts.

You may request to stop receiving promotional communications from us at any time by contacting us.

We may still contact you with essential information relating to an existing booking or service.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and improve website functionality.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Websites

Our website may contain links to third-party websites, including airlines, hotels, payment providers, social media platforms, and travel partners.

Journeys Tour and Travels is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. International Travel and Data Transfers

Our services may involve international destinations and travel providers located in different countries. Therefore, your information may need to be shared with airlines, hotels, visa authorities, tour operators, or other travel partners outside your country.

Such information sharing may be necessary to complete your requested travel arrangements.

10. Children’s Privacy

Our services are intended for individuals and families making travel arrangements.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where such consent is required.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymize it where reasonably practicable.

12. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Opt out of promotional communications
Ask questions about how your information is collected and used

To make a privacy-related request, please contact us using the details below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.